Organizational Development: A Case Study

Deb Brackney 0073Deborah Brackney, Vice President 

In 2008, we got a call from an MSEC member with approximately 45 employees, a management team of 10, and an executive team of six. Customers included local, county, state, and federal govern­ments, along with mining companies. The company had grown from a start-up in the early ‘90s to a $50 million business in 2007; however, in 2008, the company’s sales plateaued and the executive team was searching for ways to accelerate growth. The member wanted to grow to be a $100 million company in the short term and become a national company with sales of $1 billion over the next decade.

MSEC provided the assistance this member needed to break out of the sales plateau. Their specific request was a customized leadership academy. After meeting with an MSEC staff member, they realized that they needed infrastructure support and leadership development. MSEC called in its Partner Arrow Performance Group (APG) to determine what would be helpful. Jointly, MSEC and APG performed an organizational review, which included interviews with employees and key customers. Employees also participated in a performance excellence survey.

Over the next three years, MSEC and APG worked with the member in planning and conducting over 20 projects, including strategic planning sessions; a management and leadership development cur­riculum for executives, managers, and supervisors; a newly designed organizational structure for the company; and, a product development process.

These projects proved successful, and between 2008 and 2013, the member’s sales grew by 75 percent (from $50 million to $85 million). The executives’ time shifted from spending only 10 percent on stra­tegic activities/efforts to over 60 percent, the next level of managers grew the skills to assume day-to-day operational responsibilities, and the organiza­tion acquired and integrated two companies.

These improvements resulted from a team effort of MSEC and APG personnel through:

  • Management and leadership development
  • Strategic planning
  • Numerous improvement projects

If you want to learn more about how your organization could work to grow like this member, give me a call at 800.884.1328.