Do employees come knocking on your door with some interpersonal challenges? Do you see employees feuding and getting on each other’s nerves in the workplace? Become a conflict coach and broaden and deepen your techniques for dealing with these situations.
Conflict coaching enables the client to become clear about his/her needs, interests, and feelings as it pertains to the conflict/challenge at hand. It also empowers the client to confidently make good decisions. A conflict coach serves as a confidential listener, provides helpful feedback and shares insights.
It is important to note that being a conflict coach does not mean that psychological healing is provided nor is it up to the coach to solve the client’s conflict. Conflict coaching can get blurred in with mediation, but there are some distinct differences: a mediator works with two or more parties; whereas a conflict coach works one-on-one with a client. Also one of the biggest differences is a Mediator serves as an impartial 3rd party and a Conflict Coach serves as a champion of the coachee.
If you find yourself to be an excellent communicator, self-aware and regulating, insightful and comfortable with giving feedback, this certification could be a good next step in adding tools to your leadership toolbox.
Learn how to:
- Create: create a safe environment to discuss conflict
- Collect: collect information and details about the situation
- Coach: coach employees on how to address the conflict situation
Join us on June 9-11 for Conflict Coaching: Learning to be an Effective Conflict Coach. Click here to learn more.