Q & A – What types of intervention might be appropriate in a workplace conflict?

Q: What types of intervention might be appropriate in a workplace conflict?

A: If a conflict has just begun and neither party is troubled by it, simply asking the participants to speak to one another may be the best way to manage the disagreement.  As conflict escalates, different interventions are either required or applicable.  For example, if there is conflict due to an employee’s complaint of illegal harassment, an investigation is required by law.  If instead, conflict is between two individuals that keep arguing about work or particular work task, a mediation may be the best course of action.