Q & A – What is the impact of turnover on the organization?

Q: What is the impact of turnover on the organization?

A: The cost of turnover provides one avenue of calculating the dollar impact turnover has on the business.  Turnover also affects the organization’s bottom line through loss of knowledge power, inability to meet business objectives, employee morale and productivity, and customer satisfaction levels.  In addition, consider how the turnover rate is correlated with customer retention.