Q & A – Should exit interview information be given to supervisors and managers?

Q: Should exit interview information be given to supervisors and managers?

A: Exit interview information should be given to management.  The key factor is how that information is gathered and communicated to management.  In certain situations the data provided in an exit interview may warrant immediate action or investigation.  In those cases, it may be critical to provide certain managers with the information provided from a particular employee.

In most cases, the focus should be on providing management with data on an aggregate basis to identify trends as to why employees are leaving the organization.  When data is provided in the form of trends, strategies can be developed to correct, change or enhance the situation.  When data is provided based on individual interviews, the information is less valid, can be easily dismissed or rationalized, and may diminish the ability to receive candid information from exiting employees.