Does the Work Experience You Offer Your Employees Matter?

How would your employees rate their experience working for your organization?

What employees want from the workplace is changing. Employees are beginning to look at their jobs from a consumer perspective, evaluating the type of experience they are getting at work.

Gallup’s recent State of the American Workplace Report put it well:

“Organizations must also remember that workers view the employer-employee relationship through a different lens than they once did. Employees are less inclined to stay with a job simply because it provides them with a paycheck. They signed up for a certain experience, and if they do not get that experience, they are more than willing to look elsewhere. Employees are consumers of the workplace. They are drawn to brands they can connect with. And they stick with—even advocate for—brands that honor their promises.”

What does that mean for you? Have you thought about what type of experience employees get from working at your organization? A recent Forbes article, The Employee Experience is the Future of Work: 10 HR Trends for 2017, reported the number-one HR trend as focusing on creating a compelling work experience. The article reported that 83 percent of HR leaders identified “employee experience” as either important or very important to their organization’s success, resulting in greater investment in training, better work spaces, and more rewards.

All this means employers need to think about the experience they are creating for their employees. Pay and benefits are certainly part of the picture, but it’s much broader than that. Think about the other things employees experience through their employment with your organization: the organization’s culture, the physical environment they work in, the tools that enable their productivity, how the organization communicates with employees, what kinds of feedback employees are provided, the assistance employees receive with career development, and the social connections employees experience.

Business and HR professionals can develop a winning employee experience by creating an engaging environment and providing employees with the motivation to support business growth and success. According to the Gallup report, employers with high employee engagement had 41 percent lower absenteeism, 70 percent fewer employee safety incidents, 17 percent higher productivity, and 21 percent higher profitability than organizations in the bottom quartile of engagement. So it makes business sense to pay attention to the employee experience your organization creates.

To learn more about how you can create an employee experience that engages your current employees and attracts others to your organization, plan to attend MSEC’s upcoming Employers Summit—a new program merging our Benefits Update and Eye On Leadership Conferences—to hear the latest on compensation and benefits, leadership, and creating a culture that’s highly desirable for employees to work in. Details are available on our website.