Ten Questions to Improve Engagement

Key point: Questions engage the brain more than statements. When we hear a question, our minds automatically engage to find an answer or a solution....

Someone Smells Funky

How does management address the situation when an employee complains of a co-worker’s offensive body odor (BO)? Although most managers would rather not get involved...

Reducing Absence from Work

Managers who have tackled absenteeism successfully have found the following ideas useful. Pay real attention – not merely lip service – to absences. An occasional memo...

Tips for Resolving Conflict at Work

Occasional conflict at work is inevitable. Don’t let it fester. Putting effort into resolving conflict can result in these benefits:  Creates an environment that values...

Discipline Documentation Guidelines

While supervisors generally know that documentation in discipline situations is important, little time is spent educating supervisors about "why" and "how" to create such documentation....